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GENERAL TERMS AND CONDITIONS

 

I.

General provisions

The General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations of the parties (our company and our costumers) arising from the contract for the provision of services, the process of ordering our services, order confirmation and service provision. The GTC are an integral part of the contract for the provision of services between the Service Provider and the Customer. In the event that the parties enter into a contract in which they agree provisions deviating from these GTC, such provisions take precedence over the GTC and the GTC will apply to the contractual relationship only to the extent not specified in the contract for the provision of services.

 

II.

Definition of terms

 

  1. Service Provider

GOLD Invest Company s.r.o.

Registered seat: Fedinova 11144/12, Bratislava – mestská časť Petržalka 851 01, Slovak republic

Registration: Commercial register of the District Court Bratislava I, section: Sro, insert no: 113719/B

Acting by: Ing. Zuzana Jankajová, executive

Identification number: 50 385 402

Tax identification number: 21 203 00413

Bank: Všeobecná úverová banka, a.s. IBAN: SK83 0200 0000 0044 7461 4758

E-mail: [email protected]

Phone number: +421 940 736 390

Website: https://www.zuzanajankajova.com

 

  1. Customer

The Customer is any natural person or legal entity that has entered into the contract for the provision of services with the Service Provider.

 

  1. Consumer

The Consumer is a natural person who uses our services under the contract for the provision of services if our service is not used for the performance of his job, profession or business.

 

  1. Services

The Services are all services provided by the Service Provider listed on the Service Provider's website: https://www.zuzanajankajova.com

 

III.

Description of Services

 

  1. The Service Provider shall provide the following services:
  • Business, organizational and economic consulting
  • Relationship / partnership consulting
  • Personal counseling
  • Coaching
  • Mentoring
  • Education
  • Spiritual services
  • Working with the mind
  • Working with emotions
  • Working with the body and meridian points
  • Work with the soul and the conscious
  • Working with an inner child
  • Working with subconscious patterns and beliefs
  • Working with internal blocks, fears and traumas
  • Working with energies and energy healing
  • Past lives
  • Ancestral lines, karmic burdens and curses
  • Communication with souls and soul references
  • Communication with angels and with the God
  • Harmonization of chakras
  • Purification of the aura
  • Energy cleaning of spaces, souls, entities and heavy energies
  • Connecting with soul
  • Strengthening intuition
  • Opening gifts and talents
  • Harmonization of relations
  • Communication
  • Stress
  1. The Customer declares that he is fully aware that the subject of the provision of the Service is not any of the following: provision of health care, psychological counseling, health diagnosis, psychoanalysis, treatment of mental, psychiatric or any other health problems and disorders, nor the provision of legal advice or financial advice and do not in any way replace any of these services.
  2. The Service provider provides Services in the form of online sessions or face-to-face sessions. A session is a combination of the above-defined Services according to the needs of the Customer, according to his life situation, situation in the subject matter  or according  to what  will move the Customer most to the desired results and changes in the life.
  3. The Customer determines which areas he wants to focus on and subsequently works with the Service Provider in these areas.

 

IV.

Ordering Services and conclusion of a contract

 

  1. The Customer places the order in writing - via e-mail [email protected] or via the contact form on the website of the Service Provider https://www.zuzanajankajova.com or via the Kajabi service. The order is considered a proposal for the conclusion of a contract for the provision of Services.
  2. The order contains a definition of the Service by stating the name of the Service according to Art. III GTC, scope of Service, contact details of the Customer.
  3. The Service Provider will send to the Customer a price offer for the ordered Service. The Customer approves the price offer in writing through the communication platform to which the price offer was sent. Subsequently, the Service Provider will send the Customer a notice of acceptance of the order on the communication platform used when placing the order together with the advance invoice. Payment of the advance invoice will result in the conclusion of the contract for the provision of services.
  4. Alternatively, after approval of the price for the provision of the Service by the Customer, the Service Provider may send the link to the communication platform through which the Customer sent the order to the Service Provider, on which the price for the provision of the Service can be paid via card payment. In such a case, the contract for the provision of the service will be concluded by paying the price for the provision of the Service by means of a payment card.
  5. Payment of the advance invoice, as well as the payment for the provision of the Service via card payment is considered the crediting of the price for the provision of the Service to the account of the Service Provider.
  6. Any errors and updates of the Customer's data in connection with placing the order as well as providing the Service may be reported by the Customer to the e-mail address [email protected] or via the communication platform through which the  order was placed.

 

V.

Terms of payment

 

  1. The total price for the provision of the Service is agreed in accordance with Act no. 18/1996 Coll. about the prices. The Service Provider is not a payer of value added tax, therefore the relevant rate of value added tax is not charged to the price.
  2. The Service Provider does not charge any fee for the payment of the Service. However, the Service Provider warns the Customer that some entities through which the payment of the price for Services is made may charge a fee for payment (for example the bank when depositing on the account, etc.).
  3. Simultaneously with the acceptance of the order according to Art. IV of these GTC, the Service Provider will send the Customer an advance invoice for the payment of the price for the ordered Service or the link for the payment of the agreed price for the Services via a card payment. The payment period is 7 days. In the event that the price for the provision of the Service is not paid within the due date, the Service Provider is entitled to withdraw from the contract for the provision of Services.
  4. Payment of the price for the Services means the moment of crediting the entire price for the Services to the account of the Service Provider.
  5. Upon receipt of payment, the Service Provider will issue an invoice (tax document) and send it to the communication platform used to place the order.
  6. Refund of the received price for Services is possible only for legal reasons.
  7. In the case of ordering at least 2 months of coaching, it is possible to agree on paying the price for the provision of the Service in several installments.
  8. If an agreement is reached on the payment of the price for the provision of the Service in several installments, the Service Provider is entitled to suspend the provision of the Service until the installment is paid in the event of the Customer's delay in paying the installment.

 

VI.

Provision of the Service

 

  1. The time period until which the Service will be provided or the definition of the time period in which the Service will be provided will be agreed between the Customer and the Service Provider before the acceptance of the order.
  2. The Service Provider shall start providing the Service in the sense of the Service description according to Art. III GTC after the 14th calendar day from the acceptance of the order.
  3. Before the expiration of the 14th calendar day from the acceptance of the order, the Service Provider will start providing the Service only if the Consumer expressly agrees that the Service will be provided before the expiration of the withdrawal period. In such a cases, the Consumer declares that he is aware that he cannot withdraw from the contract for the provision of the Service if it has been provided with his express consent, he agrees to such provision of the Service and has been duly informed that by giving such consent he loses the right to withdrawal from the contract after the full provision of the Service and if the full provision of the Service has taken the place.
  4. After the payment of the price for the providing of the Service, the Service Provider contacts the Customer in order to agree on the dates of individual sessions. The agreed session dates are binding for the Costumer.
  5. If the Customer is unable to attend the session at the agreed time, he may request the Service Provider to change the date. The Service Provider will comply with the request if the Customer has requested a change of date at least 24 hours before the agreed beginning of the session, with the condition that the replacement date takes place by the end of the agreed time period in which the Service should be provided. If the Customer does not request the replacement on time, the session will be forfeited without the right to provide a replacement date, a refund of part of the price for the provision of the Service or any other compensation.
  6. All prepaid sessions must be realized no later than one year from the payment of the price for the provision of the Service for the sessions. Unrealized sessions will be forfeited without the right to compensation or a refund of part of the price for the provision of the Service.
  7. The Customer with the Service Provider conclude the contract for the provision of Services for a definite period with the scope of the Service provided in a defined period. In the event that the Customer and the Service Provider enter into a contract for the provision of Services for an indefinite period, the Customer and the Service Provider may terminate the contract by notice delivered in writing by the other party via the communication platform through which the Service order was sent. The contract will be terminated upon expiry of the notice period of 30 days from the date of delivery of the notice to the other party. The date of delivery is considered to be the first working day following the sending of the notice.
  8. The content of the sessions as well as the communication related to the provision of the Service shall be confidential. The Customer acknowledges that some topics may be shared with other persons on an anonymized and theoretical level for training, consulting or other similar purposes. 
  1. The Customer acknowledges that the result of the provision of the Service also depends on the cooperation and trust between the Service Provider and the Customer. The Service Provider does not guarantee a specific outcome and change, as each person is unique and has a different level of consciousness, acceptance and understanding. So the whole process is individual and a specific result cannot be guaranteed.

 

VII.

License terms

 

  1. The Customer may not make audio or audio-visual recordings of the session or any other communication with the Service Provider without the express written consent of the Service Provider.
  2. Documents or other materials that the Customer receives within the use of the Service Provider's Services are the intellectual property of Ing. Zuzana Jankajová. The Customer may not distribute, publish or otherwise make such documents and other materials available to other persons, including within its own organization or household. Only use for personal use in a manner necessary to achieve the purpose of the contract for the provision of the Service in accordance with the GTC is permissible.
  3. The license to use the documents and other materials is non-exclusive and limited exclusively to the normal use of the documents and other materials. The Customer is not entitled to sublicense to third parties, in any way commercially use the documents and other materials, make changes in documents and other materials or create new works based on documents and other materials (for example by combining, modifying, completing new elements, etc.)
  4. The Customer is liable for damage caused to the Service Provider as a result of violation of these license terms. The Customer's liability is objective.
  5. For each individual breach of the obligation to obtain the consent to the production of audio or audio-visual record of sessions or other communication with the Service Provider from the Service Provider or consent to the use of documents or other materials or other breach of license conditions under these GTC, the entity that committed the breach is obliged to pay the Service Provider a contractual penalty in the amount of EUR 20,000 (in words twenty thousand euros) excluding VAT. Payment of the contractual penalty does not affect the Service Provider's claim for damages.

 

VIII.

Withdrawal from the contract

 

  1. The Consumer has the right to withdraw from the contract for the provision of Services without giving a reason within 14 calendar days from the date of confirmation of the order, this period being considered maintained if the notice of withdrawal was sent to the Service Provider no later than the last day.
  2. The Consumer shall exercise his right to withdraw from the the contract for the provision of Services by sending a notification to the communication platform through which the Service order was placed.
  3. The Service Provider shall, within 14 days from the date of delivery of the Consumer's withdrawal, return to the Consumer the payments related to the withdrawal from the contract and which he received from him on the basis of the contract for the provision of services or in connection therewith. The Service Provider will return the payment to the Consumer in accordance with the previous sentence in the same manner as used by the Consumer during the payment, unless the Consumer and the Service Provider agree otherwise.
  4. The Consumer may not withdraw from the contract for the provision of the Service if the provision of the Service began with the Consumer's express consent and the Consumer has stated that he has been duly informed that by giving his consent he loses the right to withdraw from the contract after the full provision of the Service, and if the full provision of the Service has taken place.
  5. If the Consumer withdraws from the contract for the provision of the Service and has given his express consent in accordance with the previous point before beginning to provide the Services, the Consumer is obliged to pay the Service Provider only the price for the performance actually provided by the day of delivery of the notice of withdrawal. The price for the provision of the Service actually provided shall be calculated in proportion to the total price for the provision of Services agreed in the contract.
  6. The Service Provider has the right to withdraw from the contract in case of grossly inappropriate behavior of the Customer during the session or other behavior of the Customer grossly violating good manners during the session, including a situation when the Customer would allow other persons to disturb the course of the session in a manner violating good manners. In such a case, the Service Provider is entitled to withdraw from the contract after a previous warning about the withdrawal from the contract. To the same extent, the Customer also has such a right to withdraw from the contract. The Service Provider and the Customer have agreed on a contractual penalty in the amount of the already paid price for the provision of the Service in the event of withdrawal from the contract defined in this point of the GTC. The Service Provider will offset the paid part of the price for the provision of the Service to pay the contractual penalty.

 

IX.

Complaint

 

  1. The Service Provider shall be responsible for ensuring that the Service provided meets the quality requirements of the Service offered in accordance with the nature of the Service and the contract concluded throughout the provision of the Service. If the Consumer believes that the Service has not been provided in a reasonable and / or agreed quality, scope or does not agree with the correctness of the advance invoice or invoice, he may file a complaint.
  2. The Consumer is entitled to file a complaint with the Service Provider in writing at the e-mail address [email protected], through the communication platform through which the order was placed, or in person at a session with the Service Provider. The Consumer may also address other complaints and suggestions to the provided e-mail address.
  3. The Consumer is obliged to file a complaint without undue delay after finding the defect, but no later than within 30 calendar days, otherwise his right to complain expires.
  4. The complaint must contain the identification data of the Consumer, information on how to deliver information about the handling of the complaint, a detailed description of what the Consumer considers to be a defect, determination of the time when the defect occurred and / or when the Consumer registered it and determination of which claim for defects the Consumer asserts.
  5. The Service Provider shall confirm the receipt of the complaint without undue delay in the manner specified in the complaint for delivery of the information about the handling of the complaint.
  6. The Service Provider is not liable for defects caused by non-compliance with the conditions of Service on the Consumer side, breach of the Consumer's obligations, provision of incomplete, false or inaccurate data by the Consumer or other reasons which the Service Provider could not prevent during professional care.
  7. The day on which the complaint was delivered to the Service Provider is considered to be the day of the beginning of the complaint procedure. If the complaint does not contain all the necessary information in accordance with Art. IX, point 4 of the GTC, the complaint procedure begins only on the day of delivery of all required data. If the Consumer does not complete the missing data even after the Service Provider's request, the complaint will be considered unfounded.
  8. If the Consumer files a complaint, the Service Provider is obliged to inform the Consumer about his rights. Based on the Consumer's decision, which of these rights the Consumer exercises, the Service Provider is obliged to determine the method of handling the complaint immediately, in difficult cases no later than 3 working days from the date of the complaint, in justified cases (especially if a complex technical assessment of the Service is required) within 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later, however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Consumer has the right to withdraw from the contract or has the right to provide a replacement Service by the Service Provider.
  9. The Service Provider will issue a written document - confirmation of complaint handling no later than 30 days from the date of the complaint. The written document shall be delivered to the Consumer in the manner specified by the Consumer for delivery of the information about the handling of the complaint together with the submission of the written document, the Service Provider will fulfill the obligations arising from the complaint.
  10. If the provided Service has a defect that can be eliminated, the Consumer has the right to its free, timely and proper removal. The Service Provider is obliged to rectify the defect without undue delay. The Service Provider decides on the method of eliminating the defect. Or the Service Provider and the Consumer may agree to settle the claim by exchanging the claimed Service for another Service provided by the Service Provider 
  1.  If an irreparable defect has appeared on the provided Service, the Consumer is entitled to a reasonable discount on the price for the provision of the Service. When handling a complaint by providing a discount on the invoiced price for the provision of the Service, the nature of the defect, its duration and the possibility of further use of the Service will be taken into account. The Service Provider decides on the amount of the provided discount. Or the Service Provider and the Consumer may agree to settle the claim by exchanging the claimed Service for another Service provided by the Service Provider. Or the Consumer has the right to withdraw from the contract 
  1. If no defect has been found in the provided Service, the Service Provider will reject the complaint with justification.

 

X.

Alternative dispute resolution

 

  1. The Consumer has the right to turn to the Service Provider for a request for redress if he is not satisfied with the way in which the Service Provider handled his complaint or if he considers that the Service Provider has violated his rights.
  2. The Consumer shall have the right to apply for the initiation of alternative dispute resolution of the subject of alternative dispute resolution if the Service Provider has negatively replied to the request under the previous paragraph or has not replied within 30 days from the date of dispatch. This does not impact the possibility of going to the court.
  3. The competent body (entity) of alternative dispute resolution is, in accordance with generally binding legal regulations, the Slovak Trade Inspection, to which the Consumer may turn or another entity that is in the list of entities of alternative dispute resolution published on the website of the Ministry of Economy of the Slovak Republic - http: / /www.mhsr.sk.
  4. The Consumer can find out about the conditions and the platform of alternative dispute resolution at: http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi

 

XI.

Final provisions

 

  1. The supervisory body to which the Service Provider is subject is the Slovak Trade Inspection with its registered office at Bajkalská 21 / A, 827 99 Bratislava, Slovak republic.
  2. The contract for the provision of Services and the obligation arising from it, as well as these GTC and the obligation relations arising from them are governed by Slovak law, unless otherwise agreed.
  3. All disputes arising from the contract for the provision of Services or these GTC shall be finally decided by the competent court of the Slovak Republic in accordance with the relevant legal regulations, unless otherwise agreed.
  4. In the event that any of the provisions of these GTC is invalid or ineffective, the invalidity or ineffectiveness of the provision will not result in the invalidity or ineffectiveness of other provisions of the GTC, nor the contract for the provision of services itself. This also applies if it is found that some of the provisions of these GTC are unenforceable. Any reservations must be the subject of a special agreement and subsequently agreed in writing.
  5. The terms of privacy and personal data protection are available here.
  6. The relevant provisions apply to relations not regulated by the Order and these GTC:
  • Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws, as amended,
  • Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended,
  • Act no. 22/2004 Coll. on electronic commerce and on the amendment of Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on the amendment of certain laws as amended by Act no. 284/2002 Coll.,
  • Act no. 40/1964 Coll. Of the Civil Code as amended,
  • Act no. 513/1991 Coll. Commercial Code as amended.
  1. The Customer declares that he is fully responsible for his physical, mental and emotional condition during the session and is aware of the possibility not to continue in using the Service. The Customer also declares that in the event that he is currently undergoing psychiatric and / or psychological or other similar treatment or counseling, he has consulted with an expert who provides the therapy / counseling in question about his intention to use the Services under these GTC.
  2. The Service Provider reserves the right to make changes and amendments to these GTC without prior notice.
  3. The Customer declares that he has become acquainted with these GTC and undertakes to comply with them.
  4. These GTC come into force and effect on 22.10.2022.